- Raleigh, North Carolina, United States
- Full-time · Senior
- $93K–$129K per year
- 5–7 years
Serves as a strategic subject matter expert (SME) for Encounters Submissions, driving product value realization, strengthening client partnerships, and advancing alignment with clients’ strategic goals.
Compensation
Compensation Range: $92,972-$129,231
Responsibilities
- Leads projects involving Strategic Account Managers, Client Success Managers, and product teams to drive product adoption, client satisfaction, and value delivery.
- Serves as a trusted advisor and product SME to strategic clients, connecting solution capabilities—including encounters submission workflows—with client objectives, performance goals, and quality outcomes.
- Analyzes client feedback, market trends, and product performance data to identify patterns, gaps, and opportunities for innovation or optimization.
- Leads initiatives with Product Management and Development to guide product roadmap, usability improvements, and future enhancements based on real-world client needs.
- Supports strategic client discussions, executive business reviews, and renewal planning by providing product expertise and thought leadership.
Requirements
- Bachelor’s Degree or equivalent Technical/Business experience