- Remote
- Remote
- Full-time
- 3+ years
Serve as primary point of contact for patients and healthcare providers to resolve billing, insurance, and payment inquiries, ensuring accurate and timely issue resolution while maintaining compliance with HIPAA and payer policies.
Responsibilities
- Serve as primary point of contact for patients and healthcare providers via phone and email
- Investigate and resolve billing discrepancies, statement issues, and unpaid balances
- Explain charges, insurance coverage, out-of-pocket costs, payment plans, and financial assistance options
- Clarify claim status with insurers and internal teams, monitor outstanding accounts, and manage payment arrangements
- Accurately document all customer interactions, case updates, resolutions, and payment arrangements in Salesforce and billing systems
Requirements
- Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field
- Nice to have: Bachelor’s degree in Healthcare Administration, Business, or a related field
- Nice to have: 3–5 years of experience in a healthcare, genetics, or laboratory setting
- Nice to have: familiarity with genetic testing procedures and terminology