- Atlanta, Georgia, United States
- Full-time · Senior
- $50K–$70K per year
- 7+ years
Senior specialist responsible for analyzing and resolving complex client complaints for Truist’s commercial and institutional banking divisions, ensuring regulatory compliance and high-quality service.
Compensation
The annual base salary for this position is $50,000-$70,000
Responsibilities
- Review and analyze small business, commercial, national payments and corporate institutional client complaints
- Provide quality monitoring of departmental teammates’ cases
- Serve as a project and research resource for Compliance/Legal/Audit
- Provide assistance, coaching, mentoring and leadership to less experienced specialists
- Assist with onboarding and training new hires
Requirements
- Associate's degree
- Bachelor's degree
- Nice to have: Bachelor's degree
- Nice to have: five years related experience in complaint resolution
- Nice to have: database queries