Platform diagnostics jobs

Senior Contact Center Engineer

AgileEngine · Posted Nov 9, 2026

Sorocaba, São Paulo, Brazil
Senior
4+ years

Configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.

Compensation

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Responsibilities

Configure and maintain contact-center capabilities, including call routing, queues, agent skills, business hours, and inbound and outbound call flows.
Design, build, and troubleshoot interactive voice response (IVR) flows, prompts, transfers, and customer self-service journeys.
Configure outbound dialers and automated calling workflows according to business requirements and applicable policies.
Deliver the contact-center side of Salesforce integrations, collaborating with Salesforce engineers on connectivity, interaction data, and the agent experience.
Provide production support, investigate service disruptions, coordinate with platform vendors, and contribute to root-cause analysis and preventive improvements.

Requirements

Nice to have: NICE CXone
Nice to have: inContact
Nice to have: Studio scripting
Nice to have: conversational AI
Nice to have: virtual agents

Skills

Senior Contact Center Engineer

AgileEngine · Posted Nov 9, 2026

Porto Alegre, Rio Grande do Sul, Brazil
Senior
4+ years

Configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.

Compensation

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Responsibilities

Configure and maintain contact-center capabilities, including call routing, queues, agent skills, business hours, and inbound and outbound call flows.
Design, build, and troubleshoot interactive voice response (IVR) flows, prompts, transfers, and customer self-service journeys.
Configure outbound dialers and automated calling workflows according to business requirements and applicable policies.
Deliver the contact-center side of Salesforce integrations, collaborating with Salesforce engineers on connectivity, interaction data, and the agent experience.
Provide production support, investigate service disruptions, coordinate with platform vendors, and contribute to root-cause analysis and preventive improvements.

Requirements

Nice to have: NICE CXone
Nice to have: inContact
Nice to have: conversational AI
Nice to have: virtual agents
Nice to have: speech-enabled IVR

Skills

Senior Contact Center Engineer

AgileEngine · Posted Nov 9, 2026

Quetzaltenango, Quetzaltenango, Guatemala
Senior
4+ years

Configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.

Compensation

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Responsibilities

Configure and maintain contact-center capabilities, including call routing, queues, agent skills, business hours, and inbound and outbound call flows.
Design, build, and troubleshoot interactive voice response (IVR) flows, prompts, transfers, and customer self-service journeys.
Configure outbound dialers and automated calling workflows according to business requirements and applicable policies.
Deliver the contact-center side of Salesforce integrations, collaborating with Salesforce engineers on connectivity, interaction data, and the agent experience.
Provide production support, investigate service disruptions, coordinate with platform vendors, and contribute to root-cause analysis and preventive improvements.

Requirements

Nice to have: NICE CXone
Nice to have: inContact
Nice to have: Studio scripting
Nice to have: Salesforce integration
Nice to have: conversational AI

Skills

Senior Contact Center Engineer

AgileEngine · Posted Nov 9, 2026

São Bernardo do Campo, São Paulo, Brazil
Senior
4+ years

Configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.

Compensation

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Responsibilities

Configure and maintain contact-center capabilities, including call routing, queues, agent skills, business hours, and inbound and outbound call flows.
Design, build, and troubleshoot interactive voice response (IVR) flows, prompts, transfers, and customer self-service journeys.
Configure outbound dialers and automated calling workflows according to business requirements and applicable policies.
Deliver the contact-center side of Salesforce integrations, collaborating with Salesforce engineers on connectivity, interaction data, and the agent experience.
Provide production support, investigate service disruptions, coordinate with platform vendors, and contribute to root-cause analysis and preventive improvements.

Requirements

Nice to have: NICE CXone
Nice to have: inContact
Nice to have: Salesforce integration
Nice to have: conversational AI
Nice to have: virtual agents

Skills

Senior Contact Center Engineer

AgileEngine · Posted Nov 9, 2026

Brasília, Distrito Federal, Brazil
Senior
4+ years

Configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.

Compensation

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Responsibilities

Configure and maintain contact-center capabilities, including call routing, queues, agent skills, business hours, and inbound and outbound call flows.
Design, build, and troubleshoot interactive voice response (IVR) flows, prompts, transfers, and customer self-service journeys.
Configure outbound dialers and automated calling workflows according to business requirements and applicable policies.
Deliver the contact-center side of Salesforce integrations, collaborating with Salesforce engineers on connectivity, interaction data, and the agent experience.
Provide production support, investigate service disruptions, coordinate with platform vendors, and contribute to root-cause analysis and preventive improvements.

Requirements

Nice to have: NICE CXone
Nice to have: inContact
Nice to have: NICE Studio scripting
Nice to have: Amazon Connect
Nice to have: Salesforce integration

Skills