Hypercare & Incident Management Consultant
GTT, LLC · Posted Nov 4, 2026
- Toronto, Ontario, Canada
- Hybrid
- Contract · Senior
- CA$75–CA$80 per hour
- 7+ years
Support a major core banking modernization program by managing hypercare and incident resolution activities.
Compensation
Pay Rate: C$75.00–C$80.00 / Hour (CAD)
Responsibilities
- Lead and coordinate incident management and hypercare activities following production releases.
- Establish clear ownership, triage, escalation, and resolution processes for production issues.
- Coordinate across engineering, QA, product, operations, infrastructure, architecture, and other teams to resolve incidents.
- Drive post-release validation and testing to confirm fixes and ensure production stability.
- Facilitate incident triage meetings and maintain clear action plans, owners, timelines, and status updates.
Requirements
- Nice to have: large-scale digital platform transformation
- Nice to have: financial services
- Nice to have: banking
- Nice to have: ITIL incident
- Nice to have: problem