- Budapest, Budapest, Hungary
- Hybrid
- Full-time · Entry
- 0+ years
Diagnose machine errors, analyze printer logs, and provide technical support for Formlabs 3D printers to customers across EMEA.
Responsibilities
- Diagnose machine errors and root‑cause complex technical issues across mechanics, electronics, optics, firmware, software and resin/powder materials
- Analyze printer logs, error codes and print failures to pinpoint what went wrong
- Run hands‑on tests and reproduce issues on Formlabs printers in our Budapest lab
- Guide customers, distributors and resellers in the EMEA region through technical fixes by phone, email, chat and video
- Escalate bugs, document recurring issues and feed real‑world data into product improvements
Requirements
- Bachelor’s or Master’s degree in a STEM field (e.g. mechanical, electrical, mechatronics, materials, chemical or biomedical engineering, physics or a related field)
- Nice to have: hands‑on experience from university projects, labs, theses, student teams
- Nice to have: experience with 3D printing
- Nice to have: experience with CAD
- Nice to have: experience with electronics