- Appleton, Wisconsin, United States
- On-site
- Full-time
- $21–$28 per hour
Responsible for analyzing, researching, and gathering information to process IGO and NIGO cases for Thrivent’s internal and external customers.
Compensation
The applicable salary or hourly wage range for this full-time role is $20.79 - $28.12 per hour, which factors in various geographic regions.
Responsibilities
- Manage and analyze core and complex cases for IGO
- Prioritize, balance and work a caseload of requests that require additional paperwork, follow-up and special consideration
- Collaborate with internal business partners/units to assist in resolving NIGO requests
- Handles sensitive communications with customers, financial associates, and external companies
- Resolves inquiries from internal contacts in a prompt, efficient manner
Requirements
- Associate degree or one to two years prior customer service or financial service industry experience
- Nice to have: Bachelor’s Degree
- Nice to have: knowledge in Life, Health, and Annuity products