Communications Cell Quality Assurance Specialist responsible for quality review of service interruptions, documentation, and communication processes within the GNOC.
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position.
- Supports Communications Cell operations and facilitates GNOC communications to provide information to our key enterprise leaders and stakeholders.
- Coordinates activities with the MIM and Problem Management teams to ensure consistent execution of service interruption engagement.
- Establishes quality review checklists and document quality reviews of service interruptions.
- Establishes venues for review of incident handling, major incident documentation, outage record accuracy, and problem management review.
- Develops briefings for GNOB leadership that document areas for improvement and continual improvement ideas.
- Bachelor's degree (BS/BA)
- High school diploma
- Nice to have: 6 years with BS/BA
- medical
- dental
- vision
- life
- health savings account
