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Senior Technical Support Analyst IINew
Scotiabank · Scarborough, Canada
Hybrid · Senior

+10K new in the last hour

Senior Technical Support Analyst II

Scotiabank · Posted Nov 10, 2026

Scarborough, Ontario, Canada
Hybrid
Senior

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Provide 2nd/3rd level technical support for GTB Help Desk, analyzing Service Now tickets and identifying systemic issues.

Responsibilities

Escalate tickets to 2nd/3rd level support via Service Now
Track and review tickets to expedite resolution
Analyze tickets to identify trends and systemic problems
Communicate resolution procedures to stakeholders
Collaborate with product managers and internal partners

Skills

Service Now data analysis problem logs product defect analysis

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