- Kuala Lumpur, Kuala Lumpur, Malaysia
- Hybrid
- Full-time · Manager
- 7+ years
Lead and manage the Broking Fiduciary Billing operations team, driving operational excellence, process improvements, and stakeholder alignment across regional and onshore teams.
Responsibilities
- Drive operational excellence and seamless execution of Order-to-Invoice processes
- Manage and lead a team of operations professionals
- Manage stakeholders and drive alignment across regional and onshore teams
- Manage SLAs on accuracy, productivity, and turnaround time
- Lead project and change‑management initiatives
Requirements
- Bachelor's degree in Accounting, Finance, or related fields
- Nice to have: shared service operations
- Nice to have: BPO experience
- Nice to have: offshore processing models
- Nice to have: Lean Six Sigma