- 3–6 years
Supports the development and improvement of end-to-end customer journeys across the After‑Sales experience.
Compensation
Competitive compensation and 401k matching
Responsibilities
- Evaluate the end‑to‑end After‑Sales customer journey to identify meaningful experience gaps and improvement opportunities
- Analyze customer behavior, journey analytics, and voice of customer signals to uncover friction points
- Synthesize insights from multiple sources including customer research, behavioral analytics, operational data, and market intelligence
- Develop and maintain customer journey maps that document lifecycle stages, key moments, customer needs, pain points, and opportunity areas
- Support the development of After‑Sales journey strategies by translating customer insight into clearly defined problem statements and opportunity areas
Requirements
- Bachelor’s degree in marketing, business, analytics, psychology, economics, or a related discipline