- Chennai, Tamil Nadu, India
- Senior
- 5–8 years
Provide technical support and troubleshooting for enterprise software applications, manage customer cases, and participate in a global 24x7 on‑call roster.
Responsibilities
- Support and troubleshoot software applications
- Manage customer cases through to resolution
- Verify, reproduce and isolate faults in software
- Answer customer queries with detailed investigation
- Serve as customer advocate throughout the lifecycle
Requirements
- Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines
- Nice to have: container terminal
- Nice to have: shipping
- Nice to have: logistics industries
- Nice to have: container terminal automation