- Wilmington, Massachusetts, United States
- Full-time · Senior
- $115K–$173K per year
- 5+ years
The Service Sustaining NPI Engineer owns service readiness and lifecycle support for released Onto products. This role applies NPI discipline after product release to ensure CIPs, upgrades, FCOs, obsolescence mitigations, refurb programs, and major product changes are ready for efficient global field deployment.
Compensation
Base Salary Range: $115,200.00 - $172,800.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
Responsibilities
- Own the service readiness process for sustaining releases, ensuring completion of documentation, training, spares, tooling, service BOM, support infrastructure, and field validation requirements prior to deployment.
- Represent field service requirements during engineering change and sustaining program reviews.
- Capture and prioritize Voice of Service feedback from the global service organization.
- Lead reliability and serviceability improvement initiatives using field performance data.
- Identify opportunities to improve MTTR, PM duration, FRU replacement efficiency, and service tooling effectiveness.
Requirements
- Bachelor's degree in Engineering or related technical discipline
- Nice to have: semiconductor capital equipment installed-base support
- Nice to have: field upgrades
- Nice to have: retrofit kits
- Nice to have: customer-facing corrective actions