- Maple Grove, Minnesota, United States
- Full-time
Collection Service Representative (Collector) responsible for managing business customer collections, resolving balances, credits, and disputes, and maintaining accurate records in the proprietary collection system.
Compensation
Monthly bonus opportunity up to $700 after training Paid 60-day training to help you learn the role and build confidence Unlimited 4% commission opportunity based on eligible collections
Responsibilities
- Meet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business results
- Call and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations
- Deliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call control
- Accurately update the proprietary collection system with account notes, contact updates, proper codes, and required activity
- Follow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager direction