- Waterloo, Ontario, Canada
- Hybrid
- Full-time · Associate
Maintain and enhance the quality of operations across Individual Insurance by ensuring processes, procedures, and client interactions consistently meet high standards.
Compensation
Your base pay will be based on your skills, qualifications, experience and education.
Responsibilities
- Monitor and evaluate transactional processing for all Individual Insurance products
- Assign corrections and errors to team members, tracking them through resolution
- Review external communications from operational team members to ensure professionalism, accuracy, and respectful client and partner interactions
- Provide clear, timely, and constructive feedback to Supervisors, Managers, and team members
- Collaborate with leadership, training, production support analysts, technical writers, and process analysts to enhance procedures and overall quality