- Santa Catarina, Nuevo León, Mexico
- 3+ years
External Quality Engineer responsible for managing customer quality concerns, warranty claims, and field-related quality issues while ensuring the reliability and compliance of products and manufacturing processes.
Responsibilities
- Analyze and manage customer complaints, warranty claims, and field quality issues, identifying failure modes, trends, and root causes.
- Coordinate investigations with Manufacturing, Engineering, Supplier Quality, and cross-functional teams to resolve quality concerns.
- Identify, document, and communicate quality issues, non-conforming products, and process deviations using established systems and procedures.
- Monitor and support quality improvement initiatives through the analysis of key quality metrics and performance indicators.
- Lead and facilitate problem-solving activities using methodologies such as 8D, Root Cause Analysis, and structured corrective action processes.
Requirements
- Bachelor's Degree in Industrial, Mechanical, Mechatronics, Electronics Engineering, or a related field