- San Francisco de Heredia, Costa Rica
- Hybrid
- Full-time
- 3+ years
Leads and supports the Costa Rica Neuromodulation Complaint Management Center team, overseeing complaint management activities across multiple product portfolios.
Responsibilities
- Coordinate complaint management operations, including oversight of operational metrics, work in progress, regulatory reporting activities, complaint quality, procedures, and training compliance.
- Lead, coach, and develop a team of product complaint analysts to achieve departmental objectives and support professional growth.
- Review complaint records and related communications to ensure regulatory compliance and appropriate reportability decisions.
- Assess potential patient safety and business impacts associated with complaints and escalation activities.
- Serve as a subject matter expert in regulatory reporting requirements and end-to-end complaint management processes.
Requirements
- Bachelor's or Licentiate degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or a related health field
- Nice to have: medical device experience
- Nice to have: cross-functional project leadership
- Nice to have: analytical and problem-solving capabilities