Lead the global strategy and operational governance for product returns, repairs, refurbishment, and recovery throughout the product lifecycle.
Locations (2)
United States, United States
Dallas, Texas, United States
Compensation
Annual base salary determined by geographic location:
San Francisco Bay Area: $144,900–$217,400.
Select US metropolitan areas and states: $126,000–$189,000.
Other US locations: $113,400–$170,100.
Potential eligibility for a performance-based bonus as part of the total compensation package.
Responsibilities
Own and govern the complete global RMA process, covering customer returns, replacement fulfillment, repairs, refurbishment, product disposition, supplier returns, and inventory recovery.
Establish global standards, policies, controls, KPIs, and operating procedures for return and repair activities.
Drive continuous improvement initiatives to reduce turnaround times, increase repair yields and recovery rates, and optimize operational costs.
Manage relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.
Monitor repair partner performance across service levels, turnaround times, quality, costs, capacity, and contractual commitments.
Requirements
Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or a related discipline
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