- Pune, Maharashtra, India
- 12+ years
Design and deliver technology architecture for a platform, product, or engagement, focusing on cloud-based contact center solutions.
Responsibilities
- Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives
- Lead and manage proposal responses to client RFPs and RFIs
- Collaborate with market unit leaders to identify emerging client demands
- Build and expand the practice by actively participating in talent acquisition and mentoring current team members
- Lead delivery of complex contact center transformation programs
Requirements
- 15 years full time education