Phone Support Specialist
Talentoma · Posted Nov 10, 2026
- Remote, United States
- Remote
- Full-time
- $4K–$6K per month
- 1–2 years
Every resolved phone inquiry gives a customer a clear answer and a practical next step. The Phone Support Specialist handles customer questions, explains service information, and maintains useful notes so requests move toward resolution without unnecessary repeat calls.
Compensation
Monthly Pay: $3,777 - $5,661 USD per month
Responsibilities
- Receive incoming customer calls through a contact-center phone system such as Genesys, review queue information, and identify the reason for each inquiry.
- Confirm the customer's request and relevant account information using approved verification steps, asking focused questions before discussing service details or making updates.
- Review previous interactions in a CRM such as Zoho CRM to understand open questions, earlier guidance, and any follow-up already underway.
- Explain product or service information using approved reference materials, keeping answers clear and checking that the customer understands the available next steps.
- Create and update service tickets in a support platform such as Zendesk, recording the request, checks completed, actions taken, and current status.
Requirements
- High school diploma or equivalent