- Brampton, Ontario, Canada
- Hybrid
- Full-time
- CA$82K–CA$92K per year
- 3+ years
Compensation
Hiring Range: $81,977 - $92,224 per annum
Responsibilities
- Provide prompt and courteous customer service over the phone or by email for support for hardware, software, phones, network and applications
- Review and provide initial assessment of the severity and priority of requests
- Track escalated issues/problems and notify supervisor if resolution is not provided to client within the service centre delivery standards
- Using remote access methods, provide support including installations, configuration and troubleshooting
- Dispatch to second level technicians within IT any incidents or service requests that require on-site assistance or second level specialized knowledge or authority
Requirements
- University or college graduate in computer science or related discipline
- Nice to have: SDLC
- Nice to have: PMBOK
- Nice to have: COBIT
- Nice to have: ITIL