- Butler, Pennsylvania, United States
- Hybrid
- Entry
- 1–2 years
Help Desk Engineer providing day‑to‑day operational support for users via phone, remote and in‑person channels.
Responsibilities
- Provide day‑to‑day operational service and support
- Take ownership of interactions, utilize appropriate follow‑through, and log all interactions
- Provide timely feedback to external and internal customers via phone, e‑mail, or other form of communication
- Communicate direction/resolution at an appropriate technical and business level for the audience
- Provide assistance and technical support for the resolution of problems, incidents, and issues
Requirements
- Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field