Provide high-quality technical support to customers across the Americas for INNIO Jenbacher gas engines and associated systems, managing issues from first contact through resolution both remotely and onsite.
Compensation Range: $74,800.00 - $112,200.00 Annually (Varies depending on relevancy of experience, technical certifications and other job-related criteria).
- Support customer-focused issue resolution for unplanned service events, managing cases from initial contact through final resolution, including field technician dispatch, briefing, debriefing, and implementation of lessons learned
- Provide first, second, and third level troubleshooting support for INNIO Jenbacher gas engines and associated systems, both remotely and onsite
- Support commissioning, start-up, minor maintenance, and troubleshooting activities for engines and packaged accessories, including generators, low- and medium-voltage systems, gas supply, controls, and PLCs
- Coordinate with customers, distributors, and service partners to evaluate site readiness, conformity, and documentation accuracy; follow up on open action items within defined timelines
- Identify, track, and resolve technical and quality issues during commissioning, overhauls, repairs, upgrades, and maintenance activities
- Bachelor’s degree in Mechanical or Electrical Engineering, or Engineering Technology, or an associate degree in a related technical field, or a combination of education and relevant work experience
