- Sydney, New South Wales, Australia
- On-site
- Full-time · Senior
- 2+ years
Provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices.
Responsibilities
- Provide advanced technical support to customers, both residential and business, along with Tier 1 colleagues, via phone, email, and chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher support teams
Requirements
- Relevant degree in Networking or Computer Science field
- Nice to have: TCP/IP protocol suite
- Nice to have: OSI Model
- Nice to have: VLANs
- Nice to have: ACLs