- Kapolei, Hawaii, United States
- $42K–$53K per year
- 0–2 years
Build and strengthen member relationships through consultative conversations, proactive communication, product recommendations, referrals, and solutions aligned with identified member needs and financial goals.
Compensation
Base Annual Salary Range: $42,300 ($20.33/hour) - $53,340 ($25.64/hour)
Responsibilities
- Builds and strengthens member relationships through consultative conversations, proactive communication, product recommendations, referrals, and solutions aligned with identified member needs and financial goals
- Utilizes digital service, lending, communication, workflow management, and automation tools to support member interactions, operational efficiency, and digital service delivery objectives
- Provides information regarding accounts, payments, rates, lending products, deposit products, and available service options using clear and professional verbal and written communication
- Assists members with digital banking services and self-service tools, including online banking, mobile banking, bill payment services, account opening platforms, and other digital service channels
- Researches, analyzes, and resolves member issues, documentation discrepancies, and service challenges, escalating more complex or sensitive matters as appropriate while maintaining ownership through resolution
Requirements
- Nice to have: consumer lending
- Nice to have: digital banking
- Nice to have: account opening