Support the intake, assessment, prioritization, and routing of business requests while ensuring accuracy, efficiency, and operational consistency.
Locations (4)
Menlo Park, California, United States
Fremont, California, United States
San Francisco, California, United States
Austin, Texas, United States
Compensation
Pay Range: $40 - 41.70 (hourly)
Responsibilities
Perform daily intake and triage of incoming business requests, issues, and inquiries, ensuring all required information is captured and complete.
Evaluate, prioritize, categorize, and route requests to the appropriate teams or individuals based on established criteria and service-level expectations.
Monitor request status and maintain accurate documentation, notes, and outcomes within designated tracking and case management tools.
Conduct light-to-moderate analysis to validate information, identify trends, and flag recurring issues or operational gaps.
Develop and maintain basic operational reports tracking request volumes, backlogs, turnaround times, and common request drivers.
Requirements
Bachelor’s degree in a relevant field or equivalent work experience
