- Mumbai, Maharashtra, India
- Senior
- 4+ years
Provide high‑volume, high‑quality support to TuneCore artists across multiple channels, ensuring a smooth distribution experience.
Responsibilities
- Provide top‑level support to artists via Email, Social Media, Phone, and Live Chat
- Master TuneCore’s administrative and front‑end systems to update and correct account/release issues
- Maintain a customer satisfaction score of 85% or higher
- Handle a high volume of requests, averaging 60+ tickets per day
- Work with external partners (DSPs, payment partners, etc.) to resolve issues
Requirements
- Nice to have: Zendesk
- Nice to have: technical troubleshooting
- Nice to have: bug reporting