- Warsaw, Mazowieckie, Poland
- PLN 100K–PLN 150K per year
- 2+ years
Responsible for deploying and optimizing the Workforce Management solution across EMEA Customer Care Operations, including forecasting, scheduling, and real‑time management of agents.
Compensation
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 100,000.00 PLN - 150,000.00 PLN
Responsibilities
- Create and maintain customer service staffing schedules
- Prepare forecasts for inbound, outbound and support operations
- Manage intra‑day activities for customer care operations
- Assess and execute schedule changes
- Review and improve workflow system
Requirements
- Bachelor’s degree in Computer Science
- Bachelor’s degree in Statistics
- Bachelor’s degree in Economics
- Nice to have: detail oriented
- Nice to have: problem solving