Knowledge Engineering Consultant
Accenture Infrastructure and Capital Projects, LLC · Posted Nov 13, 2026
- San Francisco, California, United States
- Full-time · Mid
- $31–$99 per hour
- 3+ years
A hands-on knowledge engineer growing into a team lead, well versed in the full knowledge graph development lifecycle, turning scattered customer service knowledge into a single, trusted source of truth for AI agents and service agents.
Compensation
Hourly Salary Range California $30.67 to $98.94
Responsibilities
- Assess a client's service knowledge landscape
- Build knowledge graph components that consolidate service knowledge into one source of truth
- Design and maintain service ontologies and taxonomies
- Build ingestion and curation pipelines for unstructured content
- Make the knowledge base the trusted input for AI through knowledge graphs, GraphRAG, and vector search
Requirements
- Nice to have: Salesforce Knowledge
- Nice to have: ServiceNow Knowledge Management
- Nice to have: eGain
- Nice to have: Zendesk
- Nice to have: SharePoint