- Mumbai, Maharashtra, India
- 4+ years
Lead customer success initiatives to drive adoption, retention, and revenue for enterprise and key accounts.
Responsibilities
- Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts
- Develop and execute customer success plans aligned to business goals and KPIs
- Translate customer objectives into scalable CleverTap use cases and growth strategies
- Drive product adoption through data-driven insights, enablement, and best practices
- Analyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Marketing, Business, or related fields
- Master’s degree in Computer Science, Information Technology, Marketing, Business, or related fields
- Nice to have: CDP
- Nice to have: marketing automation
- Nice to have: customer engagement platforms