Lead accessibility strategy and technical guidance for Digital Agentic initiatives across Chase’s digital channels, ensuring inclusive experiences for customers with disabilities.
Responsibilities
Serve as the lead Digital Accessibility advisor for Digital Agentic initiatives across customer-facing web and mobile experiences.
Establish and communicate accessibility expectations for conversational experiences, agent-generated content, dynamically rendered user interfaces, interactive controls, notifications, task flows, confirmations, and transitions between digital and human-assisted experiences.
Partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, Legal, and other stakeholders to integrate accessibility throughout discovery, design, development, testing, launch, and ongoing product improvement.
Translate accessibility standards and internal requirements into actionable design guidance, technical recommendations, test expectations, acceptance criteria, and product decisions.
Develop and promote repeatable approaches for evaluating agentic experiences across assistive technologies, platforms, customer contexts, and interaction modes.
Strategic and technical accessibility leadership throughout the design-system lifecycle, focusing on the component library for web and native mobile products.
Responsibilities
Serve as a lead Digital Accessibility advisor for the component library across customer-facing web and native mobile components.
Establish and communicate accessibility expectations for reusable components and composable patterns.
Partner with product, design, engineering, quality assurance, research, standards, content, and other stakeholders to integrate accessibility throughout the lifecycle.
Translate accessibility standards and internal requirements into actionable design guidance, technical recommendations, and test expectations.
Evaluate component behavior across assistive technologies, platforms, browsers, and device settings.
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
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