- Memphis, Tennessee, United States
- 3+ years
Provide on‑site technical support for Dell PowerEdge and other enterprise server hardware, diagnosing and repairing server hardware failures in data center, field service, or customer environments.
Responsibilities
- Provide on‑site technical support for Dell PowerEdge and other enterprise server hardware
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime
- Perform hands‑on hardware installation, removal, replacement, and repair of components such as memory, CPUs, power supplies, fans, hard drives, RAID/HBA, NICs, GPUs, motherboards
- Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
Requirements
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
- Nice to have: Dell PowerEdge
- Nice to have: Dell or other enterprise hardware certifications
- Nice to have: iDRAC
- Nice to have: iLO