- Tampa, Florida, United States
- On-site
- 3+ years
Support a portfolio of large corporate and financial institution clients by helping them effectively use payments products and services, acting as a central point of contact for service resolution and improvement.
Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Responsibilities
- Advise clients through consultation and guidance to support informed decision-making
- Serve as the client’s central point of contact for service issue resolution and escalation, coordinating with internal partners as needed
- Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements
- Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights
- Communicate complex topics clearly and confidently in both written and verbal formats
Requirements
- Nice to have: large corporate and/or financial institution client experience
- Nice to have: escalation management
- Nice to have: cross-functional coordination
- Nice to have: trend analysis
- Nice to have: product change initiatives