- Toronto, Ontario, Canada
- On-site
- Full-time · Manager
- 7+ years
The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications, overseeing complex application support, incidents, escalations, operational readiness, service performance, and vendor support.
Responsibilities
- Lead, coach, and develop Tier 2 analysts and specialists
- Own the operational health, stability, and supportability of assigned applications, integrations, batch processes, data feeds, and operational services
- Ensure complex incidents are triaged, prioritized, investigated, resolved, documented, and communicated
- Lead the response to complex and high-impact issues by engaging and escalating to the appropriate vendors and internal teams
- Assess the supportability of releases and production changes, confirming operational readiness
Requirements
- Post-secondary degree or diploma in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience
- Nice to have: Wealth management experience
- Nice to have: Financial services experience
- Nice to have: Bilingual proficiency in English and French