Senior technical resource responsible for desktop engineering, endpoint management, operating system deployment, software distribution, patch management, endpoint security, Microsoft 365 administration, and advanced technical escalations supporting USITC users and mission operations.
Target salary range: $85,000.00 - $125,000.00.
- Serve as the primary Tier III escalation point for desktop, endpoint, and workstation-related incidents affecting USITC personnel.
- Develop, maintain, test, and deploy standard desktop and laptop images supporting the USITC enterprise environment.
- Manage release and deployment activities including operating system updates, software deployments, security patches, driver updates, firmware upgrades, and BIOS updates.
- Administer and support Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, Microsoft Endpoint Manager, and related endpoint management solutions.
- Plan, coordinate, and execute monthly endpoint patching activities while maintaining compliance with USITC security requirements.
- Bachelor's degree in Information Technology, Computer Science, or related field
- Nice to have: CompTIA Security+ CE (IAT Level II)
- Nice to have: Microsoft Endpoint Administrator Associate
- Nice to have: Microsoft 365 Certified Administrator
- Nice to have: ITIL Foundation Certification
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