Head of Customer Care
Training Orchestra · Posted Feb 23, 2023
- Paris, Île-de-France, France
- 2–5 years
Lead the Customer Care team, establish tools, procedures, and metrics to ensure efficient support operations and SLA compliance.
Responsibilities
- Set up tools, procedures, and performance indicators for the Customer Care team
- Provide the management with sufficient metrics to ensure team effectiveness
- Ensure the Customer Success team has reliable, up-to-date client information
- Collaborate with the Product team to resolve customer issues
- Handle tickets, analyze and qualify reported anomalies, identify workarounds, and determine additional support needs
Requirements
- Diplôme Bac+5
- Nice to have: Fluent in French
- Nice to have: Fluent in English