- Plymouth, Michigan, United States
- On-site
- Contract · Associate
- $21–$21 per hour
The Customer Service Representative (CSR) plays a key role in supporting members, providers, and other stakeholders by delivering high-quality service in a fast-paced environment.
Compensation
The pay range for this position is $21.00 - $21.00/hr.
Responsibilities
- Respond to inbound inquiries and document interactions
- Handle high-volume inbound calls from members, pharmacies, providers, and partners
- Conduct follow-up outbound calls to provide updates and resolve issues
- Respond to questions involving confidential or sensitive information following HIPAA and internal compliance guidelines
- Navigate and utilize multiple software platforms including benefit tools, authorization systems, member databases, and communication logs