Coordinate cross‑departmental product initiatives, manage UAT, issue tracking, fraud monitoring, and on‑call support for ticketing operations.
Pay Scale: $62,000 - $70,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
- Recruit, coordinate, and hold accountable business stakeholders for UAT on new AXS products and features
- Assist with evaluation and escalation of Global Triage bug tickets
- Troubleshoot and resolve reported issues or escalations
- Serve as overflow support for fee validation and Apex user account management
- Assist with client and promoter requests for OTL sweeps and bulk cancellation of orders
- Bachelor's degree in Computer Science, Business Administration, or Marketing
- medical insurance
- dental insurance
- vision insurance
- paid holidays
- vacation
Ticketing Operations Analyst - Product OpsAEG Worldwide · Los Angeles, US
Ticketing Operations Analyst - Product OpsAXS · Los Angeles, US