- Waterloo, Ontario, Canada
- On-site
- Full-time · Senior
- CA$144K–CA$147K per year
- 9+ years
Drive technical outcomes by managing and resolving complex enterprise customer billing escalations through advanced diagnosis, analysis, and troubleshooting expertise.
Compensation
Canada: $144000 - $147000 (CAD) + 15% bonus target + equity + benefits
Responsibilities
- Drive technical outcomes by managing and resolving complex enterprise customer billing escalations through advanced diagnosis, analysis, and troubleshooting expertise.
- Contribute to relationship management across several projects and stakeholders as a key technical contributor, providing technical solution strategy to business, account management, and enterprise customers.
- Uncover trends in customer issues and business objectives, and proactively create innovative solutions to address them in partnership with Product and Developing teams.
- Influence product direction and advocate for customer needs by translating complex technical challenges into actionable strategies for cross-functional teams like Product Management and Software Developers.
- Develop an in-depth understanding of underlying architectures to determine root causes, and write code to build customized technical solutions and internal tools that scale diagnostic capabilities globally.
Requirements
- Bachelor's degree in Engineering, Computer Science, a related technical field, or equivalent practical experience
- Nice to have: cloud technologies