- Remote, Colombia
- Remote
- Full-time
- COP 3M–COP 3M per month
- 1+ years
Evaluates insurance processes and interactions against quality standards, providing feedback and identifying improvement opportunities.
Compensation
Pay Range: COP 2,600,000.00 to COP 3,400,000.00 salary per month
Responsibilities
- Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards
- Score and document findings accurately and consistently, flagging errors, risks, and compliance concerns
- Participate in calibration sessions with the QA Team Lead and fellow auditors to stay aligned on scoring interpretation
- Deliver clear, constructive feedback on audit results to the agents or process owners being evaluated
- Identify recurring trends, error patterns, and improvement opportunities, and escalate them to the QA Team Lead
Requirements
- Bachelor's degree in Business, Insurance, or a related field
- Nice to have: Experience with U.S. insurance products
- Nice to have: Familiarity with AI tools
- Nice to have: Comfort using AI tools in daily work