- St. Louis, Missouri, United States
- On-site
- Full-time · Associate
- 2+ years
Support North America customers across Diamond Sports and Golf product lines
Responsibilities
- Serve as the primary point of contact for customer support across Diamond Sports and Golf products
- Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
- Troubleshoot hardware, software, and connectivity issues across Rapsodo products
- Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
- Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
Requirements
- Bachelor’s degree required
- Nice to have: Engineering
- Nice to have: Computer Science
- Nice to have: CRM systems
- Nice to have: ticketing tools