- Mechanicsburg, Pennsylvania, United States
- $50K–$70K per year
- 1+ years
Provide first‑level contact and problem resolution for users with software application problems and support Windows servers and other computer‑related equipment.
Compensation
The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr.
Responsibilities
- Provide first‑level contact and problem resolution for all users with assigned software application problems.
- Resolve user‑reported problems using available tools and procedures.
- Respond to users’ requests for technical assistance in person, via phone or electronically.
- Act as a liaison between customers and internal support staff.
- Assist with installing, troubleshooting, diagnosing and resolving Windows servers and other computer‑related equipment problems.
Requirements
- DoD 8570 Certification (Security+ CE or equivalent)