- Arlington, Virginia, United States +1 more
- On-site
- Full-time · Senior
- $154K–$208K per year
- 5+ years
Principal technical advisor and voice of the customer for AWS Enterprise Support customers, driving adoption and operational health of AWS services.
Locations (2)
- Arlington, Virginia, United States
- Herndon, Virginia, United States
Compensation
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
Responsibilities
- Advocate and provide strategic technical guidance to customers
- Craft and execute strategies to drive adoption of AWS services
- Collaborate with engineers and service teams to resolve customer issues
- Engage senior leadership on incidents, trade-offs, support and risk management
- Plan and build solutions using best practices
Requirements
- Bachelor’s Degree in Computer Science, Math, or related discipline
- Nice to have: 24x7 operational services
- Nice to have: technical lead experience
