- Toronto, Ontario, Canada
- Hybrid
- Full-time
The Documentation and Training Analyst converts approved content into usable procedures and learning assets, partnering with Product Owners, Business SME Leads, and Change Management to deliver training solutions and support readiness.
Compensation
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
Responsibilities
- Develop operational documentation
- Create and maintain end-to-end procedures, SOPs, job aids, quick-reference guides, checklists and knowledge articles
- Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions
- Validate procedure accuracy and completeness with Business SME Lead, specialists, Product Owner, Risk and Delivery partners
- Maintain version control, review history, ownership, effective dates and traceability
Requirements
- Nice to have: adult-learning
- Nice to have: instructional-design
- Nice to have: change-management
- Nice to have: Lean
- Nice to have: continuous-improvement