Lead Support Service Representative responsible for managing support operations, applying ITSM best practices, and driving performance improvements across the organization.
Compensation
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions.
Responsibilities
Apply advanced technical and operational expertise to translate complex operational and business needs into practical recommendations and actions that improve Support Services' performance.
Identify and assess opportunities to apply technologies such as artificial intelligence and translate those opportunities into practical operational improvements, in alignment with established standards and approvals.
Develop and execute performance-improvement tactics, using subject-matter expertise and collaboration to influence improvements without supervisory authority.
Coordinate, diagnose and troubleshoot support calls, including CHS Executive level support.
Report directly to the Support Services leader to enable expertise and capacity to be leveraged across the broader support organization.
Requirements
High School Diploma (or equivalent)
Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field
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