- Dublin, Ohio, United States
- On-site
- Full-time · Associate
- $63K–$107K per year
- 1–3 years
This position is responsible for executing the problem ticket support process for Oracle Cloud ERP and EPM systems, and for Payroll specific tickets related to the Oracle HCM system. They will serve as the primary liaison between the business and IT, including Oracle, as it relates to problem tickets and enhancement requests.
Compensation
Minimum Wage USD $63,000.00/Yr. Maximum Wage USD $107,000.00/Yr. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.
Responsibilities
- Execute the activities of the system support process within the Finance Technology Team
- Ensure proper assignment of problem tickets to the appropriate team member or business process owner
- Ensure proper documentation is included in all requests and assign the appropriate priority based on feedback
- Escalate issues as necessary to the appropriate party, ensure timely resolution of tickets and adjust support processes as needed to meet Business requirements
- Primary liaison with Oracle, our system support provider
Requirements
- Bachelors Degree: Accounting, Finance or Information Technology/Systems or related field
- Nice to have: combination of Accounting and IT experience