Lead a diverse team of embedded software engineers on projects involving gas detectors and industrial worker gear, shaping development and execution of MSA’s Connected Work strategy.
Responsibilities
Lead a diverse team of highly engaged, highly skilled embedded software engineers
Shape development and execution of Connected Work strategy for handheld or body worn gas detectors
Influence and shape development and execution of our Connected Work strategy for handheld or body worn gas detectors and associated equipment
Work with peers in an embedded software leadership structure to work towards a larger vision beyond a single team
Promote group growth that improves both present and future delivery of customer value for MSA
Requirements
BSCE
BSEE
Master's degree in computer-related field, business or management-related field
Lead and support a small team of Sales Engineers within the region, focusing on coaching, pre‑sales execution, and customer engagement for Cohesity’s data security and management solutions.
Compensation
$226,575.00-$251,750.00
Responsibilities
Lead, coach, and develop a team of Sales Engineers
Partner closely with Sales Managers to support new customer opportunities
Support customer engagements across Cohesity’s Data Cloud portfolio
Assist with RFPs, RFIs, proposals, and deal support
Support customer and partner conversations related to secondary storage and data protection use cases
Requirements
Bachelor’s Degree in Computer Science, Engineering, Mathematics, or equivalent practical experience
Technical leader and subject matter expert within the Customer Experience Executive Office, delivering resolutions to complex customer concerns, providing coaching, and ensuring quality and regulatory standards.
Serve as a technical subject matter expert, providing guidance and coaching on complex customer complaints, investigations, and escalations.
Develop team capabilities through hands-on coaching, case reviews, knowledge sharing, and actionable feedback.
Support daily operations by monitoring case queues, prioritizing time-sensitive matters, and ensuring cases are assigned, progressed, and resolved within established service-level and regulatory timelines.
Provide guidance on sensitive or high-risk customer situations, partnering with Compliance, Legal, and other internal teams.
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