Lead for all hardware repairs, warranty, service, and upgrade activities including diagnostics, troubleshooting, and root-cause failure analysis.
The salary range for this role is: $33 - $56
- Receive, log, and triage incoming hardware returns, defective units, and upgrade requests.
- Perform detailed diagnostics and troubleshooting to isolate faulty subsystems or components (mechanical, electrical, firmware, connectivity, etc.).
- Repair RF assemblies including connectors, cables, wire harnesses, sensors, mechanical subassemblies, etc.
- Support production team by performing firmware updates, calibration, alignment, burn-in, and validation testing after repair.
- Collaborate with engineering (mechanical, electrical, systems) to obtain schematics, test procedures, engineering change notices (ECNs), and tolerances.
- Associate’s degree (or equivalent trade school training) in Electrical Engineering, Mechanical Engineering, Robotics Engineering, Mechatronics, or equivalent technical discipline
- Nice to have: Bachelor’s degree in electrical engineering, Mechanical Engineering, Robotics Engineering, Mechatronics
- Nice to have: repair of ruggedized / hardened computer systems
- Nice to have: failure analysis tools (microscope, thermal imaging)
- Nice to have: mechanical repair or alignment
Expert Support ManagerPatronus AI, Inc. · San Francisco, US