Primary point of contact for Treasury clients, providing day‑to‑day support for treasury, cash management, card, merchant, and depository products and services.
- Receive and respond to escalated client inquiries and service requests through phone and email channels in a timely and professional manner.
- Provide prompt resolution and support for a wide range of client requests, ensuring a positive client experience.
- Build and strengthen relationships with internal business partners and clients to enhance client satisfaction and drive exceptional service delivery.
- Conduct research to investigate client inquiries, identify solutions, and provide accurate and effective responses.
- Utilize multiple bank systems and tools to support client requests, troubleshoot issues, and manage account servicing activities.
Building Systems & Network Technology TechnicianNewTDG Facilities, LLC · Greater Cincinnati, US+1 more