- Remote
- Remote
- Mid
- 3+ years
The Relationship Manager serves as the primary point of contact and sales enabler, driving revenue for a book of GovSpend’s largest customers.
Responsibilities
- Responsible for account planning to ensure proactive customer outreach and training with the goal of increasing users and usage.
- Act as the customer point of contact, ensuring clear and consistent communication across inbound service activities, upsells into the account and outbound customer outreach.
- Serve as the main negotiator for commercial terms with customers on contract issues, renewal pricing and past due payments in addition to being proactive with renewals.
- Manage and coordinate the processing, communication, and implementation of all customer changes, including performing modifications on searches per customer requests.
- Maintain awareness of all service matters including troubleshooting, screen sharing, support sessions, and any other solution needed.
Requirements
- Bachelor’s degree in business or related area
- Nice to have: SaaS
- Nice to have: information services business